Care Solace^® is committed to protecting the privacy and personal information of students in compliance with the Family Educational Rights and Privacy Act (“FERPA”) and consistent with industry standards. Our mission is to break down the barriers to accessing mental health resources for all mental health concerns regardless of severity levels, ages, genders, ethnicities and income levels. We provide care coordination services to assist educational agencies and their students and parents in locating and connecting with mental health treatment providers (the “Services”). We provide the Services through an anonymous web-based navigation system called Care Match^™ and a process called the “Warm Handoff”^® whereby educational agency personnel, contractors, consultants, or other school officials provide us with contact information for students and families in need of mental health treatment so that our team of Care Companions^™ can contact students and their families to work with them directly to locate and connect students and parents with mental health treatment providers.

Care Solace^® is a vendor to educational agencies and receives personally identifiable information (“PII”) contained in education records from these educational agencies. The disclosure of PII to Care Solace ^® by educational agencies is authorized under FERPA, as Care Solace^® is designated as a school official by educational agencies consistent with 34 CFR § 99.31(a)(1)(i)(B).

By using the Services, you agree to our privacy policy (“Privacy Policy”). Our Privacy Policy describes how Care Solace may use, share, and maintain the information that is submitted.

Privacy Policy

You understand and acknowledge that Care Solace^® may collect certain PII from you or an educational agency in connection with your use of the Services—which information may include your name, age, gender, mental health concern, email and phone number, insurance company name, and your zip code—so that we can assist you in locating a mental health resource who meets your clinical, financial, legal, wait time & availability, and geographical needs.

Care Solace^® does not compensate or receive any form of compensation from mental health treatment providers, nor does it have any agreement in place to promote mental health resources or to accept advertisements or sponsorship sales from mental health treatment providers or their practices. All mental health treatment providers are reviewed through Care Solace’s verification process.

Care Solace does not collect any “protected health information” (“PHI”) from educational agencies, as that term is defined under the federal Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). Care Solace ^® will not collect, maintain, or share any PHI from any mental health treatment providers without your written authorization.

How Does Care Solace ^® Use Your Information?

• Care Coordination – Internal. Care Solace^® uses PII internally to connect you with mental health treatment providers. We will not share PII obtained from an educational institution with any third parties, including mental health treatment providers, without your consent.
• Care Coordination – Sharing with Treatment Providers. If a parent or “eligible student” (as that term is defined in FERPA) provides consent to sharing information with mental health treatment providers, we may share PII with mental health treatment providers for care coordination purposes only.

Care Solace ^® Does Not Disclose PII to Third Parties Without Consent.

• Care Solace will not disclose your PII to any third party without your consent.

Care Solace ^® Does Not Sell Your Information

• Care Solace will not sell or otherwise redisclose any PII for targeted advertising, marketing, or any other purpose. Care Solace^® does not allow advertising within its products or the Services, and uses data within its products and the Services only for purposes of delivering the Services contracted by the educational agency.
• Care Solace^® may use de-identified, anonymous data internally to improve its products and the Services.

Your Rights to Request Access to Information

• You have the right to request access to any PII provided to Care Solace ^® by educational agencies and to request deletion of any PII contained in any education records provided to Care Solace^®. You may request access to and deletion of PII by contacting Care Solace at weserve@caresolace.org.
• In the event that you request deletion of PII from any records maintained by Care Solace^®, Care Solace^® will maintain copies of de-identified student data as necessary to provide the Services and to provide the educational agency with aggregate usage statistics for the Services based on de-identified, non-personally identifiable information.

Data Security and Destruction

• Care Solace^® utilizes technological and operational measures to protect data security and privacy, including industry-standard cybersecurity frameworks, physical access controls, and security and privacy training for employees regarding compliance with FERPA, the Children’s Online Privacy Protection Act (“COPPA”), and other state and federal privacy laws.
• Care Solace^® will make commercially reasonable efforts to either destroy or return all PII to the educational agency upon termination of the educational agency’s contract with Care Solace ^®, consistent with the terms of the educational agency’s contract with Care Solace^®. If you would like to request destruction or return of your PII, you may do so by contacting Care Solace^® at weserve@caresolace.org.