Care Solace® is committed to protecting the privacy and personal information of students in compliance with the Family Educational Rights and Privacy Act (“FERPA”) and consistent with industry standards. Our mission is to break down the barriers to accessing mental health resources for all mental health concerns regardless of severity levels, ages, genders, ethnicities and income levels. We provide care coordination services to assist educational agencies and their students and parents in locating and connecting with mental health treatment providers (the “Services”). We provide the Services through an anonymous web-based navigation system called Care Match™ and a process called the “Warm Handoff”® whereby educational agency personnel, contractors, consultants, or other school officials provide us with contact information for students and families in need of mental health treatment so that our team of Care Companions™ can contact students and their families to work with them directly to locate and connect students and parents with mental health treatment providers.
Care Solace® is a vendor to educational agencies and receives personally identifiable information (“PII”) contained in education records from these educational agencies. The disclosure of PII to Care Solace ® by educational agencies is authorized under FERPA, as Care Solace® is designated as a school official by educational agencies consistent with 34 CFR § 99.31(a)(1)(i)(B).
You understand and acknowledge that Care Solace® may collect certain PII from you or an educational agency in connection with your use of the Services—which information may include your name, age, gender, mental health concern, email and phone number, insurance company name, and your zip code—so that we can assist you in locating a mental health resource who meets your clinical, financial, legal, wait time & availability, and geographical needs.
Care Solace® does not compensate or receive any form of compensation from mental health treatment providers, nor does it have any agreement in place to promote mental health resources or to accept advertisements or sponsorship sales from mental health treatment providers or their practices. All mental health treatment providers are reviewed through Care Solace’s verification process.
Care Solace does not collect any “protected health information” (“PHI”) from educational agencies, as that term is defined under the federal Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). Care Solace ® will not collect, maintain, or share any PHI from any mental health treatment providers without your written authorization.
How Does Care Solace ® Use Your Information?
Care Solace ® Does Not Disclose PII to Third Parties Without Consent.
Care Solace ® Does Not Sell Your Information
Your Rights to Request Access to Information
Data Security and Destruction