Care Solace® Privacy Notice
Care Solace® is committed to protecting the privacy and personal
information of students in compliance with the Family Educational Rights
and Privacy Act (“FERPA”) and consistent with industry standards. Our
mission is to break down the barriers to accessing mental health resources
for all mental health concerns regardless of severity levels, ages,
genders, ethnicities and income levels. We provide care coordination
services to assist educational agencies and their students and parents in
locating and connecting with mental health treatment providers (the
“Services”). We provide the Services through an anonymous web-based
navigation system called Care Match™ and a process called the
“Warm Handoff”® whereby educational agency
personnel, contractors, consultants, or other school officials provide us
with contact information for students and families in need of mental health
treatment so that our team of Care Companions™ can contact
students and their families to work with them directly to locate and
connect students and parents with mental health treatment providers.
Care Solace® is a vendor to educational agencies and receives
personally identifiable information (“PII”) contained in education records
from these educational agencies. The disclosure of PII to Care Solace ® by educational agencies is authorized under FERPA, as Care
Solace® is designated as a school official by educational
agencies consistent with 34 CFR § 99.31(a)(1)(i)(B).
the information that is submitted.
You understand and acknowledge that Care Solace® may collect
certain PII from you or an educational agency in connection with your use
of the Services—which information may include your name, age, gender,
mental health concern, email and phone number, insurance company name, and
your zip code—so that we can assist you in locating a mental health
resource who meets your clinical, financial, legal, wait time &
availability, and geographical needs.
Care Solace® does not compensate or receive any form of
compensation from mental health treatment providers, nor does it have any
agreement in place to promote mental health resources or to accept
advertisements or sponsorship sales from mental health treatment providers
or their practices. All mental health treatment providers are reviewed
through Care Solace’s verification process.
Care Solace does not collect any “protected health information” (“PHI”)
from educational agencies, as that term is defined under the federal Health
Insurance Portability and Accountability Act of 1996 (“HIPAA”). Care Solace ® will not collect, maintain, or share any PHI from any mental
health treatment providers without your written authorization.
How Does Care Solace
Use Your Information?
Care Coordination – Internal. Care Solace® uses PII
internally to connect you with mental health treatment providers. We
will not share PII obtained from an educational institution with any
third parties, including mental health treatment providers, without
Care Coordination – Sharing with Treatment Providers. If a parent or
“eligible student” (as that term is defined in FERPA) provides consent
to sharing information with mental health treatment providers, we may
share PII with mental health treatment providers for care coordination
Does Not Disclose PII to Third Parties Without Consent.
Care Solace will not disclose your PII to any third party without your
Does Not Sell Your Information
Care Solace will not sell or otherwise redisclose any PII for targeted
advertising, marketing, or any other purpose. Care Solace®
does not allow advertising within its products or the Services, and
uses data within its products and the Services only for purposes of
delivering the Services contracted by the educational agency.
Care Solace® may use de-identified, anonymous data
internally to improve its products and the Services.
Your Rights to Request Access to Information
You have the right to request access to any PII provided to Care Solace ® by educational agencies and to request deletion of any PII
contained in any education records provided to Care Solace®.
You may request access to and deletion of PII by contacting Care Solace
In the event that you request deletion of PII from any records
maintained by Care Solace®, Care Solace® will
maintain copies of de-identified student data as necessary to provide
the Services and to provide the educational agency with aggregate usage
statistics for the Services based on de-identified, non-personally
Data Security and Destruction
Care Solace® utilizes technological and operational measures
to protect data security and privacy, including industry-standard
cybersecurity frameworks, physical access controls, and security and
privacy training for employees regarding compliance with FERPA, the
Children’s Online Privacy Protection Act (“COPPA”), and other state and
federal privacy laws.
Care Solace® will make commercially reasonable efforts to
either destroy or return all PII to the educational agency upon
termination of the educational agency’s contract with Care Solace ®, consistent with the terms of the educational agency’s
contract with Care Solace®. If you would like to request
destruction or return of your PII, you may do so by contacting Care
Solace® at firstname.lastname@example.org.