Care Solace Privacy Notice

Care Solace is committed to protecting the privacy and personal information of users who access our website as a FERPA compliant care coordinator. Our sole purpose is to break down the barriers to accessing mental health resources for all mental health concerns regardless of severity levels, ages, genders, ethnicities and income level. You understand and acknowledge that Care Solace may collect certain information from you in connection with your use of this website—which only includes your name, age, gender, mental health concern, email and phone number, insurance company name only and zip code (collectively, “Personal Information”)—so that we can assist you in locating a mental health resource who meets your clinical, financial, legal, wait time & availability and geographical needs. Care Solace will never collect medical history or electronic health records. It is also important to note that Care Solace does not collect monies nor does it have any agreement in place to promote mental health resources or accept advertisements or sponsorship sales within its community of care. All community of care resources are highly vetted and monitored monthly to ensure quality of care for all. This criteria includes, but not limited to years in business, evidence based policies, accreditation, licensing, lawsuit history, ripoff reports, severity of customer complaints.

By using the site, you agree to our privacy policy (“Privacy Policy”). Our Privacy Policy describes how Care Solace may use, share, and maintain the information that you submit.

Additionally, some Personal Information collected by Care Solace may be considered “protected health information” or “PHI,” as such terms are defined under the federal Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). HIPAA provides federal protection to all medical information, including mental health information. Care Solace is not a HIPAA business associate as the site is a bridge or connector only to HIPAA compliant mental health professionals who are licensed and accredited to diagnose, assess and evaluate and create treatment plans.

How Does Care Solace Use Your Information?

  • Treatment and Healthcare Operations. We may share your Personal Information, including PHI, with mental health care providers with whom you choose to seek treatment services. To avoid interfering with an individual’s access to quality mental health care, HIPAA permits a healthcare provider to use and disclose PHI data for treatment and health care operations (e.g., billing). In addition Care Solace will work closely with school district personnel who have consent to work with parents and/or guardians and their children in sharing information only described from the mental health care provider that includes: phone call dates, appointment date, enrollment date, treatment plan duration, student attendance to treatment plan and discharge date.

Care Solace Will Not Disclose Your PHI to a Third Party Without Your Authorization.

  • Care Solace and healthcare providers may use and disclose your PHI to one another for treatment and health care options most applicable to the person in concern. This information collected from the site is described above. In addition Care Solace will work closely with school district personnel in sharing information only described from the mental health care provider that includes: phone call, appointment, enrollment, treatment plan duration, student attendance to treatment plan and discharge date. When enrolling into mental health care, HIPAA requires your written authorization (“Authorization”) to use and disclose PHI to a third party (except as required by law).

Contact Us

Reach out to us at weserve@caresolace.org